The division of Student Administration provides services to students at the entry level at every semester. Its main responsibilities include; handling applicants and students’ enquiries, managing applications, admissions, registrations and offer guidance on exemption applications, government sponsorship and student records keeping as well as marketing of BA ISAGO programmes at Career Fairs. The division is guided by the Student Administration policy, rules and regulations and policies of partner institutions for franchised programmes in their day to day work.
BA ISAGO registrations are done twice a year in January and July as most of the modules are semesterised. Registration is done through Student Information Management System (SIMS). Registration dates are usually communicated with students through text messages via SIMS which has a bulk text messaging function, the student portal where students access the University academic calendar and the BA ISAGO SRC Facebook page.
In its attempt to determine the impact of BA ISAGO programmes, the Student Administration division provides enrolment, retention and progression rates as well as determine whether learner recruitment and selection policies are appropriate to the nature and demand of programmes.
Key Performance Areas
The following were identified;
i) Number of students enrolled/ academic year/ programme
ii) Progression rates/ programme/ academic year
iii) Ability to meet quotas
iv) Admissions and Selection Criteria
v) Customer satisfaction index
vi) Career guidance
i) Student Administration Policy, rules and regulations
ii) Academic regulations
iii) Marketing Activities
iv) Student Advisors
v) Exemption policy
vi) Programme brochures
vii) Programme entry requirements